ub777 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how ub777 ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "your") of the ub777 platform, including the website at ub777.pro and any associated mobile experiences. By accessing or using the ub777 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

ub777 is committed to protecting the privacy and security of all players using the platform, including players across Bangladesh in cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. We process personal data only where we have a lawful basis to do so, and we do not sell your personal data to third parties for their own marketing purposes under any circumstances.

1. Information We Collect

ub777 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers. The categories of data we collect are described below:

Registration and Identity Data

• Full name as it appears on your government-issued identity document.
• Date of birth (used to verify you meet the 21+ age requirement).
• Registered mobile phone number and email address.
• Identity verification documents (such as National ID card, passport, or birth certificate) submitted as part of KYC verification.

Financial and Transaction Data

• Details of deposits and withdrawals made through your ub777 account, including amounts, dates, and the payment method used (such as bKash, Nagad, or Rocket mobile wallet reference numbers).
• Bonus credits claimed, wagering activity, and game session history.
• Account balance and withdrawal request history.

Technical and Usage Data

• IP address, device type, operating system, browser type and version, and mobile network operator.
• Pages visited on the ub777 platform, time spent on each page, links clicked, game titles accessed, and search queries entered within the platform.
• Cookie identifiers and session tokens used to maintain your logged-in state and to remember your preferences during a session.

2. How We Use Your Information

ub777 uses the personal data it collects for the following purposes. Each purpose is supported by a lawful basis for processing:

3. Sharing Your Information

ub777 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and necessary circumstances:

• Payment service providers: We share transaction data with payment partners including bKash, Nagad, Rocket, Upay, and card processing partners (Visa, Mastercard) solely to process deposits and withdrawals. These providers process data only as necessary to complete the transaction and are contractually bound to keep your data confidential.
• Game and technology suppliers: We share technical session data with our game suppliers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to enable the delivery of their games on the ub777 platform. These suppliers act as data processors under contractual agreements and do not use your personal data for their own marketing purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or government authorities where we are required to do so by law — for example, in connection with anti-money laundering investigations, court orders, or legal proceedings. ub777 will only disclose the minimum amount of data necessary to comply with such a requirement.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ub777's business, personal data held by ub777 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the contact details registered on your account, and the acquiring entity will be required to honour this Privacy Policy.

We do not share your personal data with any third party for their own advertising, marketing, or commercial purposes. Any third-party service provider that processes personal data on our behalf does so under a binding data processing agreement that requires them to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

4. Cookies and Tracking Technologies

ub777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your session when you are logged in, remember your account settings, and enable secure transactions. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These cookies collect anonymised information about how visitors use the ub777 platform — for example, which pages are visited most often and where users navigate to after viewing a particular page. This information helps us improve the platform experience. Analytics data is aggregated and does not identify you personally.
• Preference cookies: These cookies remember choices you make on the platform — such as your preferred language setting — so that your preferences are retained on your next visit. Disabling these cookies may mean that some platform features do not work as expected.

Most mobile browsers allow you to manage cookie settings through your browser's privacy or settings menu. Blocking all cookies may prevent some parts of the ub777 platform from working correctly. For more information about managing cookies on your specific device or browser, please consult your device or browser's help documentation.

5. Data Retention and Security

ub777 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our internal compliance policies. In particular: account registration and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering record-keeping requirements; transaction data is retained for a minimum of five years; and technical/usage data is retained for up to two years. Where data is no longer required for any lawful purpose, ub777 will securely delete or anonymise it.

ub777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that restrict access to personal data to authorised personnel only, regular security assessments, and monitoring for suspicious access patterns. Despite these measures, no security system is completely impenetrable, and ub777 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ub777 will notify you as soon as reasonably practicable using the contact details registered on your account.

6. Your Rights

As a user of the ub777 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact ub777 support using the email address displayed in the footer of this page. We will respond to all valid requests within a reasonable timeframe:

ub777 will not charge a fee for handling privacy rights requests unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable fee may apply. ub777 may ask you to verify your identity before acting on a request to ensure that personal data is not disclosed to an unauthorised person.

7. Children and Minors

The ub777 platform is strictly intended for adults aged 21 and above. ub777 does not knowingly collect or process personal data relating to persons under the age of 21. Age verification is a required step in the account registration and KYC process, and ub777 will not activate an account or process any transactions for a person who cannot verify that they are 21 or older.

If ub777 becomes aware that personal data has been collected from a person under the age of 21 without proper age verification, it will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on ub777, please contact support immediately using the email address in the footer of this page. Parents and guardians are encouraged to use mobile device parental controls to restrict access to online gambling platforms.

8. Changes to This Policy and How to Contact Us

ub777 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — ub777 will provide notice to registered players via the contact details held on their account before the changes take effect. The date of the most recent revision is shown at the top of this Policy. Continued use of the ub777 platform following any update to this Policy constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ub777 handles your personal data, please contact our support team using the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within 5 business days. Bangladesh Standard Time (BST, UTC+6) applies for response time calculations. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.